24/7 Air–Ground Medical Transport · Guangzhou, China
A cross-border case is never a single flight. It is a visa, an overflight and landing permit, a bed at a receiving hospital, an insurer authorisation, a medical escort briefed in the patient’s own language — and a handover that starts at the origin bedside and ends at the destination bedside. Missing any one of them stops the mission.
We run these cases from our 24/7 operations centre in Guangzhou, with our cross-border partner WhyTrip handling destination-side ground arrangements and local case management in the countries we fly into.
Overseas Chinese patients travelling back for continued treatment, or to be close to family.
Inbound patients heading to Chinese specialist centres, escorted from the first airport to the ward.
Moving a patient from a Chinese hospital to a facility abroad for specialist or continuing care.
Patients injured or taken ill while travelling, returning to a hospital in their home country.
Medical visa invitation letters, entry documentation and consular coordination for the patient and companions.
Airspace and airport approvals, ground-handling slots and customs and immigration clearance for the aircraft.
Case authorisation, pre-agreed rates and direct billing with travel, health and assistance insurers.
Specialist matching, bed confirmation and clinical handover notes sent ahead of the patient.
English- and Chinese-speaking escorts, with interpretation for the patient and family at both ends.
Ambulance or accessible vehicle connecting hospital, airport, aircraft and the destination ward.
A dedicated ICU-standard aircraft with our own escort team, then ambulances at both ends. Used when a commercial cabin cannot carry the equipment or the clinical risk is too high.
Multiple seats or a stretcher kit on a scheduled service, with a medical escort and airline medical clearance arranged in advance. A lower-cost option for stable patients.
The fastest option where the destination is within roughly 200 km, with low landing-site requirements and border formalities agreed before departure.
Partnership terms, service levels and country coverage are agreed case by case through our international desk.
We review the medical records, diagnosis, stability and mobility to establish what the patient can safely tolerate.
Charter, commercial stretcher, helicopter or rail — chosen with the treating physician, then priced in writing.
Visas, landing and overflight permits, insurer authorisation and hospital bed confirmation secured before positioning.
The escort team is assigned, the cabin configured and the handover notes sent to the receiving clinicians.
Bed to bed, with continuous monitoring throughout and family updates at every stage of the route.
Clinical handover at the destination bedside, followed by full documentation, receipts and a case report.
Tell us where the patient is, their condition and where they need to be. We will confirm what is possible, what it costs and how long the permits will take.
