Talk to our 24/7 dispatch centre.

One call starts a full clinical assessment and a plan for the whole journey. Urgent transfer, quotation or a question about eligibility — we answer around the clock, in English and Chinese.

Get In Touch

Four ways to reach us

Official channels

Book a Transfer

Tell us about the patient and the route

All information is treated confidentially and used only to assess the mission and prepare a quotation.

Enquiry form

Fields marked * are required. For life-threatening emergencies, call 120 / 911 first — we handle the planned transfer that follows.

Full name

Phone / WeChat

Service needed

From (city / country)

To (city / country)

Preferred transfer date

Payment route

Patient condition & requirements

Urgent? Call +86 20-966120 — never wait for an email reply.

What happens next

Within 15 minutes (urgent)

Dispatch acknowledges the case and opens a mission file.

Clinical assessment

A physician reviews records and confirms whether the transfer is safe and suitable.

Itemized quotation

Vehicle or aircraft, medical crew, equipment and route — no hidden surcharges.

Mission confirmed in 12–72 hours

Permits, aircraft configuration and bed-to-bed escorts are arranged.

Languages & Response

Speak to us in English or Chinese

English enquiry desk

For overseas families, insurance and assistance companies, embassies and international hospitals — quotation, medical records and mission updates in English.

REPLY WITHIN ONE WORKING DAY

中文

中文咨询通道

面向国内患者与家属，24 小时接听转运咨询、费用估算与出院回家安排，可协助医保与公益基金申请。

24 小时值班

24/7

Dispatch centre answering

<15min

Urgent case acknowledgement

12–72h

Typical mission confirmation

Service languages (EN / 中文)

Head Office

One operations centre, 28+ branches

Guangzhou Head Office

Room 309–310, 3F, No.122 Zhaofeng Road, Shijing Street, Baiyun District, Guangzhou, China

Hotline & email

+86 20-966120 · contact@966120.com.cn

Operating hours

Dispatch 24 hours, 7 days a week — including public holidays. Office visits by appointment.

Branch network

28+ branch offices nationwide, coordinating air and ground resources as one mission.

Baiyun District, Guangzhou — the hub coordinating every air and ground mission.

Partner with Us

Refer a patient, or build a partnership

Hospitals, assistance companies, insurers, air operators and event organisers work with our international desk on a recurring basis.

Hospitals & clinics

Refer or receive patients, with bed-to-bed handover and full mission documentation on every case.

Insurers & assistance companies

Pre-agreed rates, direct billing and case-by-case updates for travel, health and assistance providers.

Air operators & brokers

Aircraft sourcing, medical configuration and crew coordination for fixed-wing and rotary partners.

Event organisers

120-standard medical standby teams for expos, auto shows, concerts and sporting events.

International desk

Cross-border referrals, tender documents and partnership enquiries — replies within one working day.

24/7 Emergency+86 20-966120