24/7 Air–Ground Medical Transport · Guangzhou, China
Last updated: October 2026
This privacy policy explains how Guangdong Civil Aviation Medical Express Co., Ltd. collects, uses and protects personal data when you use our website or contact our case desk. We are the data controller for the data described here.
Enquiry data — the name, contact details, patient location and condition you choose to share when you call, e-mail or submit an enquiry. We use it only to assess the case, prepare a quotation and arrange the mission.
Technical data — standard server logs (IP address, browser type, pages visited, time of visit) kept for security and to keep the site working.
We use personal data to respond to enquiries, plan and deliver medical transport, comply with aviation, customs, health and border regulations, and keep accounting records. We do not sell personal data and we do not use it for unrelated marketing.
Where a mission requires it, relevant clinical and logistical details are shared with the escort medical crew, the receiving hospital, insurers, ground partners (such as WhyTrip for cross-border cases) and authorities administering visas, permits or customs. Each party receives only what the mission requires.
Case records are kept for the period required by medical, aviation and accounting regulations; general enquiries are deleted once resolved. Data is stored on access-controlled systems, and medical information is handled with clinical confidentiality at every step.
You may ask us for access to, correction of, or deletion of your personal data, and object to or restrict its processing, by writing to contact@966120.com.cn. We respond within 30 days. Where we must keep records by law, we will explain what and why.
Questions? Call +86 20-966120 (24/7) or write to Room 309–310, 3F, No.122 Zhaofeng Road, Shijing Street, Baiyun District, Guangzhou, China.
